Frequently Asked Questions
Everything you need to know about your next step with Lobo Footwear.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn footwear in its original packaging. Simply visit our returns portal to generate a prepaid shipping label.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pair sooner.
Are Lobo Footwear products covered by a warranty?
Yes, all our footwear comes with a 6-month limited warranty against manufacturing defects. This does not cover standard wear and tear or damage from improper use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How should I care for my leather shoes?
To maintain the longevity of your leather footwear, we recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every 2-3 months.